How can we help you?
- What is the Boardgame Remix Kit?
- Which games can I use it with?
- What are the differences between the versions of the kit?
- Do you take credit cards?
- How much will postage be?
- How long will it take to arrive?
- What are the last posting dates for Christmas 2010?
- Can I get it quicker?
- There's a problem with my order...
- When are you around to help?
- My eBook download link has expired, and I haven't been able to download the file!
What is the Boardgame Remix Kit?
At its most simple, the Boardgame Remix Kit is a collection of alternative written rules to four of the most popular boardgames available: Monopoly*, Cluedo*, Scrabble* and Trivial Pursuit*. Depending on which version you get, these will either be in an ebook, a genuine made-of-thinly-sliced-trees book, an iPhone app, or a set of rule cards.
Which games can I use it with?
Monopoly*, Cluedo*, Scrabble* and Trivial Pursuit*.
The Boardgame Remix Kit is 100% unofficial and unaffiliated with any boardgame manufacturer.
What are the differences between the versions of the kit?
The eBook, paperback and iPhone app all contain the full text: twenty five different game remixes, plus an introduction, recommendations for less well-known boardgames, and bits of history and TRUFAX!!oneone!1! about the games themselves. The ebooks are colour and made of electricity, and the paperback is black and white with a colour cover, and made of sliced tree.
The cards contain a specially edited selection of twelve of the game remixes, along with game suggestions.
The iPhone app has special extras, too: a timer for using with games with time limits (it makes a really pleasing ticking noise, and the ding is from an antique lift), and dice in case you've lost yours (or like to annoy people by making inexplicable rattling noises on busses).
Do you take credit cards?
Payment goes through PayPal for the ebook and cards. You can use major credit cards at PayPal (you don't need an account there to pay by card.)
We take payment in UK Pounds Sterling. PayPal will automatically change this in to your local currency. PayPal may not allow you to make an international payment if you're based in some countries, like Uruguay, or Argentina. We can't change this; if you have a problem, you'll need to pay with a credit card rather than a PayPal balance.
How much will postage be?
Postage costs depend on where you are in the world, and what you're buying.
For the cards, you'll see the total price (including postage and VAT for UK and EU orders) in the dropdown above the buy button.
The USA / Canada and Rest-of-world prices include P&P, but DO NOT include VAT. If you're a customer from outside the EU, you'll pay the price shown. If you're a UK or EU customer buying for delivery outside the EU, you'll get VAT added on to the delivery costs shown on the dropdown at the checkout: sorry about that, but them's the rules.
For the book, postage will be added by Amazon.
For the ebook and iPhone App, the delivery of your tiny grade one quality electrons will be done gratis and for free thanks to the magic of the internets.
How long will it take to arrive?
Digital editions - you should get an email within minutes of your purchase, containing your download link. This will work for up to three downloads, so you'll be able to redownload if you need to. You should probably save the email somewhere safe!
If you don't get the email first check that it hasn't ended up in the 'spam' folder in your email (you might want to add firstname.lastname@example.org to your email address book, trusted senders list or contacts, just in case). If you still can't find it, email@example.com in touch and we'll help you out.
Cards are sent out by first class royal mail; we send them out twice a week. They should arrive within 5 to 7 working days for addresses in the UK (we're based in London, and pack everything by hand in our little office in Farringdon.)
International deliveries may take longer: we don't track packages as they're sent by standard air mail. We'd suggest waiting for 3 weeks to see if they arrive. If they don't, we'll do everything we can to sort it out with you - get in touch at firstname.lastname@example.org.
What are the last posting dates for Christmas 2010?
We send out the cards by Royal Mail, and will send out cards ordered before the last posting dates in time for Christmas delivery. The last posting dates for Royal Mail packages from the UK are:
- The deadline for delivery to no United Kingdom destinations in time for Christmas 2010 has now past.
- Delivery to United Kingdom destinations is midnight Mon 20 December 2010 for First Class postage.
Please ensure you place your orders before the last posting dates if you want delivery by Christmas. We can't guarantee the delivery as once it's in the hand of the post, we're at the mercy of the nice postmen; the dates given are the last recommended dates that the Royal Mail gives for their service.
Orders placed after the last posting dates can not be guaranteed to be delivered in time for Christmas 2010. No orders will be dispatched between 24 December 2010 and 4 January 2011.
Even though we send our packages via Royal Mail, we can't guarantee that Princes William or Harry will deliver them in person. Sorry about that.
Can I get it quicker?
Drop us an email at email@example.com - we don't promise anything, but we might be able to send it by a fast courrier. There will be an extra charge for this, depending on where you are in the world.
Because it's running up to Christmas at the moment, some of the courrier quotes we've had are slightly terrifying (over £40 for delivery to the USA for instance...) - just so you know.
There's a problem with my order
We're really sorry to hear that. Get in touch with customer service at firstname.lastname@example.org. and we'll do our very best to sort it out.
When are you around to help?
We keep London time (GMT in winter, GMT+1 in summer), and our office hours are 10am to 6pm-ish, Monday to Friday. Someone will generally be manning the email pipes during office hours; there might be a bit of a delay outside office hours or at the weekend. http://everytimezone.com/ is very helpful for working out what time it is in London depending on where you are in the world. Although the simple answer to 'What time is it in the Hide&Seek offices?' is usually 'Tea Time'.
My eBook download link has expired, and I haven't been able to download the file!
We've had reports of people getting the download link in their email, but that either the downloads are failing part way, or the link is already saying that they've used their three downloads, and has expired. This seems to happen to people who are on very secure networks, like companies, or universities.
If you have this problem, please reply to the download email and let us know you're having a problem, and we will resend the order.